Frequently asked questions from our support
Can I place an order over the phone?
Yes, you can place an order either online or over the phone. If you choose to call, our team will be happy to assist you with the entire process to ensure your needs are met efficiently.
What payment methods do you offer?
We accept a range of payment methods, including credit/debit cards, bank transfers, and cash payments. For specific details, please contact our support team.
Do I need to send proofs or sample files?
If your order requires custom printing or design, we recommend sending proofs or sample files to ensure accuracy. Our team will review and confirm them with you before production begins.
Are you looking for new employees?
We are always open to hearing from talented individuals. Please check our careers page or contact our HR team to inquire about current opportunities.
What is the minimum size of an order?
Our minimum order size depends on the product type. For most packaging solutions, the details are provided on our product pages. Please contact us for specific requirements.
Where are your printing shops located?
BayPack operates as an online supplier and does not have physical printing shops. We deliver our high-quality packaging solutions directly to your doorstep for your convenience.
When will I receive an invoice?
Once your order is confirmed, you will receive an invoice via email. If you have not received it, please check your spam folder or contact us for assistance.
Can I add my own design?
Yes, we offer the option to customize your packaging with your own design. Simply provide us with your design files, and our team will review and ensure everything is set up for production. Contact us for guidelines and assistance if needed.
I do not run a business. Can I order your boxes?
Absolutely! You don’t need to own a business to order from us. Whether you need boxes for personal use or a special project, we are happy to help.
How should the boxes be stored?
To maintain the quality of your boxes, store them in a cool, dry place away from direct sunlight or moisture. This ensures they remain sturdy and ready for use.